Healthy Revenue is a company that handles the revenue cycle for major hospitals, including County General and Grey Sloan Memorial Hospital. 

Audience: This course is designed for new hires, generally new to this industry, to improve employee retention and employer/employee feedback process. 

Business Problem: Human resources has noticed a decrease in employee retention at the entry level positions and an increase in the hiring budget. HR administrators have determined these problems are attributed to new-employees lack of experience receiving professional feedback. An exit survey of past employees confirm that inability to handle feedback was in the top 3 reasons for their departure. 

Solution: New employee retention will increase by 10% after the training and receiving feedback. Learners are given strategies to invoke when preparing for their feedback sessions, including how to ask clarifying questions, use positive affirmations and transform to a growth mindset.

Highlights: 

• Branching Scenario

• Learner's name incorporation via variable

• Performance based training

• Single scenario story telling

• Interactive Knowledge Checks

• Scenario-based assessment questions

Kirkpatrick's Level 2 Evaluation: Ungraded knowledge checks at two key points within the course; 5-question scenario based quiz with 80% required to pass at the end of the course.  Built-in review if learner does not meet passing criteria and unlimited attempts. 

Kirkpatrick's Level 3 Evaluation: Three months after implementation of training module analyze hiring and retention rates, interview and observe employees that completed the training. 

Tools: Articulate Storyline

Related items: Design document and Storyboard

West United Publishing Company handles the publishing needs of many trade journals, trade magazines and some smaller start-up authors. Office assistants play a crucial role in the organization and coordination of all projects that are in production. 

Audience:  The design of this training module was focused for new hire office assistants and those with less than 2 years experience.  In general, about 50% of the assistants are bilingual and 75% lack a college degree. 

Business Problem: Management has noticed in their quarterly Microsoft analytics report that assistants' time spent on emails has increased by 40%. Even though time has increased, there has been an increase by 15% in complaints about unprofessional emails. 

Solution: Assistants will be equipped with time management strategies to lower time spent on emails by 25%, in turn resulting in an increase of productivity over all.  Company standards for composing and replying to emails have been laid out in the training to simplify the process and reduce complaints of unprofessional emails by 15%.

Highlights:

• Performance based training

• Scenario training (various scenarios throughout)

• Interactive Knowledge Check

• Scenario-based assessment questions

• Job Aid for quick access

Kirkpatrick's Level 2 Evaluation: Ungraded knowledge check at a key point within the course; 5-question scenario based quiz with 80% required to pass at the end of the course.  Built-in review if learner does not meet passing criteria and unlimited attempts. 

Kirkpatrick's Level 3 Evaluation: One month after implementation of training module review Microsoft analytics to see if the time management has improved. Compare data on complaints about email professionalism from before and after training implementation. As well as, interview employees about the effectiveness of the time management strategies to back up the email analytics. 

Tools: Articulate Rise, Microsoft Outlook, and Canva

Related items:  Design document , and Job Aid